Operator Consulting · Professional hospitality businesses
Several units, locations, staff and service providers change the operation. I analyse profitability and organisation and develop structures that support professional work and further growth.
The number of units is a guide. What matters is structure, complexity and objective.
living TIMELESS · Rheinhausen
Own hospitality operation
Growth & Organisation
New units bring revenue, but also more communication, housekeeping, technical work, people and systems. As long as processes depend on what individual people know, the organisation does not grow with the portfolio.
Growth is not automatically scaling. Scaling begins only when processes, responsibilities, systems and financial control grow with the portfolio. The consulting is for businesses in which hospitality is already professional, or is developing in that direction. There is no rigid minimum size: eight units at several locations can be organisationally more complex than twenty comparable apartments.
Advisory fields
01
From booking through check-in and guest communication to housekeeping, technical work and check-out, processes need to work clearly and as independently of individual people as possible.
02
PMS, channel manager, pricing, communication, access and task management should carry the operation, not create additional work.
03
Prices, distribution and metrics need to connect so that the operation stays controllable and can carry further growth.
From practice
Together with my wife I built living TIMELESS and was responsible there for the professional operation of more than 50 units. Erlenbad is a project of our own, with a scope of 47 units.
Not every structure that works with ten units also works with 30, 50 or a significantly larger portfolio.
Haldenhof Residence
living TIMELESS
Offer
The analysis looks at how processes, systems, people, profitability and the guest experience connect. Further support is taken up only when it is useful.
Operations Review & Optimisation Plan
from 3,000 €plus VAT
The starting point is the organisation, locations, systems, processes and the financial information relevant to the task.
To close, we discuss the findings and priorities together in a personal meeting with management and – where it is useful – the relevant people responsible.
Twelve largely identical apartments at one location can be organisationally much simpler than eight properties at several locations with different teams, service providers and systems. Locations, organisation, the system landscape, processes and the objective are relevant. After the free Initial Consultation, the actual scope of the review can be defined and a concrete proposal prepared.
Implementation & Scaling Support
Tailored Proposal
The analysis shows what should change. If you want selected changes implemented with support, this service can follow from that.
Scope and duration depend on the measures that are actually to be implemented.
Bespoke software development is not part of Operator Consulting. Requirements, processes and system architectures can, however, be analysed, designed and supported during implementation.
My services are exclusively for entrepreneurs within the meaning of § 14 of the German Civil Code (BGB). All fees are net, plus statutory VAT.
Working together
In a 30-minute conversation we clarify your current situation, the main challenges and the aim of the consulting.
Based on the portfolio, locations, organisation and objective, we agree which areas will be analysed and which information is needed.
I analyse the agreed areas and look at how the issues connect, not only at individual problems.
You receive a structured report with prioritised recommendations and concrete next steps.
The findings are discussed together with management and – where it is useful – the relevant people responsible.
If support with selected measures is wanted, this can become individual Implementation & Scaling Support.
Common questions
Not the number of units alone. Several locations, staff, external service providers or complex processes can make an operating structure necessary even with smaller portfolios. As a guide, Operator Consulting often begins at around ten units.
The Host Check looks at a smaller letting business or a manageable portfolio. Operator Consulting goes into company structure, metrics, staff, service providers, systems and scalable processes.
No. Part of the analysis can be which metrics the operation will need in future and what a management structure looks like.
Yes. Existing systems and requirements can be assessed. What matters is the operation's system landscape, not a particular provider.
I analyse potential, design processes and can support implementation. Bespoke software programming is not part of regular Operator Consulting.
Yes. Selected measures can be continued as individual Implementation & Scaling Support when that makes sense.
If location, concept, units and the profitability of a new operation are still open, Hospitality Development is often the more suitable starting point.
It needs structures that grow with it. To review an existing operation, we begin with an Initial Consultation, 30 minutes free of charge.