GASTWERT – HomeInitial Consultation

Insights · Market

What actually decides occupancy and revenue in a holiday rental

Armin Bengel · GASTWERT

A full holiday rental is not automatically a successful one.

Anyone letting a holiday rental often looks at occupancy first: how many nights are booked? How can vacant days still be filled? How do more bookings come in?

Those are important questions. They are not enough for the commercial success of a holiday rental.

What matters is not only how often a property is booked, but also at what price, by which guests, through which distribution channels, and with what effort.

Successful holiday letting therefore comes from positioning, marketing, price and operations working together.

Successful holiday letting starts with the right positioning

Before prices, Booking.com, Airbnb or direct bookings are discussed, another question should be answered:

Who is the holiday rental actually for?

Families have different requirements from couples. Business travellers look for different things from classic holiday guests. Location, length of stay and reason for travel also shape what is relevant for a guest.

Even so, many offers try to appeal to as many people as possible.

That can mean a holiday rental offers a great deal, yet develops little of a profile of its own.

Clear positioning does not mean excluding other guests. It makes a property especially relevant for the audience it suits.

And that is where further decisions come from: from the fit-out, through the presentation, to the price that can be achieved.

Visibility alone still does not bring bookings

Booking.com, Airbnb and other booking portals can give a holiday rental enormous reach.

But reach alone is not enough.

A guest decides within a short time among many offers. Photographs, fit-out, reviews, price and booking conditions together create an impression.

The decisive question is therefore:

Why should the guest choose this particular property?

Booking portals are important distribution channels. They are not a letting strategy.

Your own website and direct bookings can also be part of distribution. Which combination makes sense depends on the property, the location and the audience.

What matters is not being present on as many platforms as possible.

What matters is reaching the right guests, and turning visibility into actual bookings.

High occupancy is not automatically profitable

A full booking calendar feels like success at first.

Commercially, that can mislead.

A simple example:

One holiday rental sells 28 nights in a month at an average of 100 euro. That comes to 2,800 euro in overnight revenue.

Another sells only 22 nights, but achieves an average of 140 euro. That comes to 3,080 euro in overnight revenue.

The second property has lower occupancy – and still more revenue.

Commissions, cleaning, laundry, and the effort of different lengths of stay and changeovers are not yet included.

The aim should therefore not automatically be:

How do I get my holiday rental as full as possible?

The better question is:

Which combination of price and occupancy leads to a sound commercial result?

Occupancy is an important figure. On its own, though, it says surprisingly little about how successfully a holiday rental is actually run.

The right price is not the same every day

The nightly rate cannot be looked at separately from demand, either.

Holiday periods can work differently from the off-season. Weekends differently from weekdays. Events, booking lead time and occupancy already in place can change demand further.

A price that is right today does not therefore have to be right for another date as well.

That is exactly where a professional pricing strategy begins.

Dynamic pricing and the related software can play a part. What matters is not the tool alone, but an understanding of when demand arises and which price the market will accept for one’s own offer.

How occupancy, average rate and demand are usefully considered together is therefore a subject of its own – and one of the most important in professional holiday letting.

The booking is not the end of the marketing

A good presentation and a fitting price can win a booking.

What happens afterwards shapes the next ones.

Stays produce reviews. Reviews create trust – or prevent it.

Cleanliness, arrival, communication and the handling of problems are therefore not only operational matters. They have a direct effect on how future guests perceive a property.

A good guest experience does not automatically mean more effort.

Well organised processes can even do the opposite.

Guest communication shows this clearly: it is not as many messages as possible that improve a stay, but the right information at the right time.

How far such processes can be standardised or automated depends, again, very much on the individual operation.

Letting becomes an operation

With a single holiday rental, many processes can still work manually.

With several properties, additional booking channels and a rising number of bookings, the complexity grows.

Suddenly availability, prices, guest communication, check-ins, housekeeping and further processes have to be coordinated with one another.

Holiday letting then increasingly becomes a professional hospitality operation.

Property management systems, automation and clearly defined processes can play an important part in that.

But here, too:

More technology does not automatically mean a better operation.

Which systems make sense, and which processes should be automated at all, depends on the size, structure and way of working of the individual operation.

What matters is how the parts work together

The individual areas of a holiday rental cannot be looked at in isolation for long.

Positioning shapes the audience.

The audience shapes the offer.

The offer shapes the price that can be achieved.

Price and demand shape occupancy.

And the promise made in the marketing then has to be met in the operation.

That is why there is rarely a single lever that suddenly makes a holiday rental more successful.

Better photographs can help. A different pricing strategy can help. An additional distribution channel can help. Automation can help.

What matters is starting in the right place.

And that place is not the same for every operation.

Conclusion: not more nights filled, but a better rental

Anyone who wants to let a holiday rental successfully should therefore not only ask how to win more bookings.

At least as important:

Am I reaching the right guests?

Does my price fit the offer and the demand?

Am I using the right distribution channels?

And does my operation work so that the promise from the marketing actually reaches the guest?

Only when these areas work together does a well booked holiday rental become a commercially sound hospitality offer.

The aim is therefore not simply:

fill more nights.

But:

rent it better.

Develop holiday letting in a structured way

In GASTWERT Host Consulting we look at positioning, the offer, pricing, marketing and the guest experience together.

Not every property needs the same measures. What matters is finding where the potential in that particular operation actually lies.